HK
Hermanus K

1 reviews | Active since Jan 2013

21 May 2015, 12:06

***** ***** *****

I am so tired of Standard Bank and the service I get from them. Last year June an amount of $9.99 started going of from my account. Standard Bank refuse to stop the transaction from going through. I then had to complete an affidavit, which I did, only to hear nothing from Standard Bank. It is standing now at 3 ******* transactions going of from my account and I have lost R3000 due to this. Standard bank finally closed the account, only for me to just now realise that the credit card have been opened again for the ********* to go royal on my account. This is with four ***** transaction investigations pending on my account. How can this happen. I am tired of phoning the ***** department as my phone bill is almost more that the amount of the ******* transactions. One have to stay on line for several minutes only to hear that they are experiencing high call volumes. REALLY!!! I have been a customer with the bank from 1997, I have six accounts with Standard Bank and this is how they treat me. THIS IS UNACCEPTABLE. CAN YOU PLEASE STOP PEOPLE FROM TAKING MY HARD EARNED MONEY.

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Replies (1)
Standard Bank
Standard Bank's reply22 May 2015, 07:45
Official
Hello Kleyn Manie,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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