***** ***** *****

<p>On the 8 April 207 I had two *****elent transcactions on my account i didnt have my card so I called in and cancled it immediatley and stopped all my banking . after a few days of no call back i went into branch to call the ***** dept I spoke to a Danielle ( very rude and unhelpful) who advised me nothig has been done yet and advised me not to make a case i have to wait for the ***** dept to call.after waiting a few days no call back eventually I called back and advised I viewed the footage and saw the guy withdrawing the money to which the consultant made a note of i still never recived any call back this is about two weeks later ( after the consultant advise me on the 8/04/2017 it takes about 5 working days to reslove) i called back on the ********** 7 to speak to a abrupt Paulene who wasnt interested in anything i have to say just that the case has been declined and why havent I opened a case yet after trying to explain I have been waiting for STANDARD BANK as instructed before i can open the case she didnt want none of it just that it was negilance on my part how !!!!!! begs the question if on your website states about ***** etc I have read about and actually witnessed how other banks EG capetic handles ***** 10 times more proffesional effecient NOT ONCE was i called to find out if iam okay do I MONEY to live on nothing till date instaed i get calls and threats from your loan department who seems more pro active then your ***** department .</p>