RK
Roshel K
1 reviews | Active since Mar 2023
20 Mar 2023, 14:06
*****
Most pathetic service received from their ***** department. My card was **********ly used at an ATM to which I was charged and no one can further assist. Never thought I would receive such appalling service from an institute that is suppose to safe guard your money.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
20 Mar 2023, 14:11Good day Roshel
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2023, 14:11
Official
Good day Roshel
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Roshel K's updateReviewer Update
20 Mar 2023, 14:16So have I, and your team have simply read my email to which they have chose not to respond (I've received the read receipt). Keep in mind this was first brought to their attention 7 days ago.
RK
Roshel K's update20 Mar 2023, 14:16
Reviewer Update
So have I, and your team have simply read my email to which they have chose not to respond (I've received the read receipt). Keep in mind this was first brought to their attention 7 days ago.
Standard Bank's replyOfficial
20 Mar 2023, 14:19Good Day Roshel
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2023, 14:19
Official
Good Day Roshel
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Mar 2023, 14:59Good day Roshel
Our team just tried calling to no avail.
Please send your ID number via private message and a convenient time we can call you back.
Thank you
Best Regards
Standard Bank Hello Peter Team
***
Our team just tried calling to no avail.
Please send your ID number via private message and a convenient time we can call you back.
Thank you
Best Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2023, 14:59
Official
Good day Roshel
Our team just tried calling to no avail.
Please send your ID number via private message and a convenient time we can call you back.
Thank you
Best Regards
Standard Bank Hello Peter Team
***
Our team just tried calling to no avail.
Please send your ID number via private message and a convenient time we can call you back.
Thank you
Best Regards
Standard Bank Hello Peter Team
***
RK
Roshel K's updateReviewer Update
20 Mar 2023, 15:16You are welcome to call me anytime, contact number ***
RK
Roshel K's update20 Mar 2023, 15:16
Reviewer Update
You are welcome to call me anytime, contact number ***
Standard Bank's replyOfficial
20 Mar 2023, 15:23Good Day Roshel
Thank you for the details.
Our consultants will call you as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will call you as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2023, 15:23
Official
Good Day Roshel
Thank you for the details.
Our consultants will call you as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will call you as possible.
Warm Regards
Standard Bank Hello Peter Team
***
RK
Roshel K's updateReviewer Update
20 Mar 2023, 16:22Your team have called twice, to which they fail to speak once the call has been answered. Not sure they want to assist, they are just trying to show they have attempted to contact me. I cannot understand how Standard Bank have reduced themselves to such poor standards honestly
RK
Roshel K's update20 Mar 2023, 16:22
Reviewer Update
Your team have called twice, to which they fail to speak once the call has been answered. Not sure they want to assist, they are just trying to show they have attempted to contact me. I cannot understand how Standard Bank have reduced themselves to such poor standards honestly
Standard Bank's replyOfficial
20 Mar 2023, 16:42Dear Roshel
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2023, 16:42
Official
Dear Roshel
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Roshel K's updateReviewer Update
22 Mar 2023, 13:46Still waiting to be contacted, it seems your consultants are not as efficient as you thought
RK
Roshel K's update22 Mar 2023, 13:46
Reviewer Update
Still waiting to be contacted, it seems your consultants are not as efficient as you thought
RK
Roshel K's updateReviewer Update
22 Mar 2023, 14:13Standard Bank *****: Dear Client, your card ***** claim is on hold due to uncleared transactions on your card/account. Kindly note, investigation will resume once these have cleared.
An absolute inaccurate and unsubstantiated paragraph of information. There are no amount of words that can further describe my frustration and distrust in this institution. I will gladly be taking my business elsewhere.
An absolute inaccurate and unsubstantiated paragraph of information. There are no amount of words that can further describe my frustration and distrust in this institution. I will gladly be taking my business elsewhere.
RK
Roshel K's update22 Mar 2023, 14:13
Reviewer Update
Standard Bank *****: Dear Client, your card ***** claim is on hold due to uncleared transactions on your card/account. Kindly note, investigation will resume once these have cleared.
An absolute inaccurate and unsubstantiated paragraph of information. There are no amount of words that can further describe my frustration and distrust in this institution. I will gladly be taking my business elsewhere.
An absolute inaccurate and unsubstantiated paragraph of information. There are no amount of words that can further describe my frustration and distrust in this institution. I will gladly be taking my business elsewhere.
Standard Bank's replyOfficial
22 Mar 2023, 14:23Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2023, 14:23
Official
Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Roshel K's updateReviewer Update
23 Mar 2023, 07:15Still waiting, not sure how many months of empty promises are still to follow
RK
Roshel K's update23 Mar 2023, 07:15
Reviewer Update
Still waiting, not sure how many months of empty promises are still to follow
Standard Bank's replyOfficial
23 Mar 2023, 07:46Hi Roshel
Thank you for getting back to us. We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Mar 2023, 07:46
Official
Hi Roshel
Thank you for getting back to us. We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***