*****/Failure to close account and Harrasment

<p> </p> <p>In July 2015 I left standard bank, as I received a better offer for a home loan from another banking institution and in addition I was very happy with the service I was getting as a prestige banking client. </p> <p> </p> <p>After moving my account my new bank said that I need to leave my account open for about 3 months to ensure that all debit orders had been transferred. We November 2015 came I call Standard bank and asked them to close my account and let me know what my settlement amount was, a few days later I paid the amount. When doing the transaction I noticed strange transactions of R25 being deducted monthly. When I queried this they told me it was for a ASI (auto share invest) but I had never signed up for this, I called my banker told him what they were doing was basically ***** and if I had not noticed this they would have continued deducting the monthly amount. </p> <p> </p> <p>To cut long story short, due to this unauthorized deduction the amount paid to close my account is not enough as there was about ±R300 owed on my credit card ±R600 on my cheque account, all three division of standard bank seem like they don’t communicate with each other and they are still not able to close my account, I received daily calls from card division saying I owe them money yet I have emails from banker apologising for the confusion and inconvenience for their inefficiencies.</p> <p> </p> <p>My advice don’t bank with standard bank as they really don’t care about service delivery and their whole banking system is a complete mess as all there divisions seem to act independently and don’t communicate with each other. I am writing this complaint out of frustration and hopefully this action will get them to act appropriately and fix this whole situation (hopefully I never have to deal with type of incompetence again, or at least save some else the headache) </p> <p> </p> <p>Attched below is the emails sent from my prestiege banker to prove my version of events. </p> <p> </p> <p>Regards</p> <p>Derrick</p> <p> </p> <p><span style="text-decoration: underline;">1st apology:</span></p> <p>Good Morning Mr ..........</p> <p> </p> <p>Sorry for the late response.</p> <p> </p> <p>Please be advised that we are still awaiting information from online share trading inorder to cancel their debit order and close your online share account.</p> <p>We will reverse the monthly service fees on your cheque account and close account once the above problem has been resolve.</p> <p> </p> <p>Online share trading department will be reversing about R100 back to your account between today and tomorrow, once refund done then they will close account.</p> <p>The online share trading account was only opened in September 2015, first debit order of R25 was on the month of December 2015 and they deduct R25 every sixty days.</p> <p> </p> <p>Sorry for the inconvenience.</p> <p> </p> <p> </p> <p>Kind Regards ....?</p> <p> </p> <p><span style="text-decoration: underline;">2nd apology:</span></p> <p> </p> <p>Good Morning Mr ........</p> <p> </p> <p>Please be advised that we have been struggling with the closing of your online trading account, as they promised to refund to your cheque account and close.</p> <p>To date they have not yet refunded the account and that has delayed us in closing your cheque account.</p> <p> </p> <p>I will now refer the matter to management to assist.</p> <p> </p> <p>We would like to apologise for the delay and sorry for the inconvenience.</p> <p>Kind Regards ....?</p>