*****

On the 7th of January 2023 I went to the Kenilworth branch to make payment on my credit card only to find that its been blocked and a new card was at the Constantia branch. I drove all the way to collect a card that showed on their system that I declined the upgrade off with more bank charges in June 2022. Monday 9 Jan I called the call center to find out what happened. I was promised that the matter would be checked by IT. After countless phonecalls to the call center I received mail stating that the matter would be resolved by 2 Feb 2023. On the 3rd of Feb I called the call center only to find out that the 'formal complaint' has been closed. On the 9th of Feb I spoke to Rezaa that informed me that he will investigate the matter. I called on the 10th to ask for feedback and only then did i get the feedback. One of their own consultants upgraded the card and caused me all this inconvenience. Its been a full month since I contacted the bank and the only compensation they willing to give is R500. That will include all the times I called their call center while waiting for the next *********** consultant to assist and to repeat the entire story from the 7th of Jan plus the petrol used to drive to and from KC to Constantia 13,6KM. Like I explained to Reza, it wasn't about the money but the principle. Standard bank caused the problem People I have spoken to Val Oscar Moses Mary Rezaa