LN
Loyiso N

1 reviews | Active since Dec 2019

20 Dec 2019, 21:25

*****!!!

DO NOT USE THEM, YOU WILL REGRET IT FOR THE REST OF YOUR LIFE!!!!!

On the 27th of september 2019, R23800 and +-R18.7k I LOST all of it, just like that.

after I received an sms from their ***** department alerting me about the possible ***** in my account,

on the 25th of August I called in to inform them that I have nothing to do with those transactions they must be stopped immediately before my money is deposited on my account in the next month of september.

Of which I had the choice of just changing the bank but I trusted them.

I was given a guarantee by the consultant that nothing will happen everything is stopped on that account. I was happy to hear that. The next month came amd money was DEDUCTED in my account R23.8k + R18.7 .

Calls are recorded, I asked them that when they are doing the investigation they must listen to the call I made to stop that and I was promised a peace of mind . SIMPLE

When my money was deducted, I called immidiately on that day, too many promises, different departments, eventually I was a joke to these departments, none of those wanted to take responsibility

When I went to century city branch, I was put through to complaints department, when I called to make the follow up, I was told the case is closed and I asked where is the detailed report of the investigation and why was I not contacted before it was closed..

Then my money was gone like that.

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Replies (2)
Standard Bank
Standard Bank's reply22 Dec 2019, 04:27
Official
Hello Loyiso
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Jan 2020, 08:53
Official
Dear Loyiso Ncedo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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