***** Dept. NOT assisting me after 2 weeks

On 29 March my sister and I went to Southgate, and at the ATM her card was swallowed by the machine, immediately she called the toll free whilst still waiting at the machine, and I spoke to Thando ***), and advised her of my dilemma, afterwards I received 2 smeses, R4100 and R900 withdrawn from both savings and Cheque account, ONLY Standard Bank knows my limit, thus the amount of limit was withdrawn, this is internal *****, I spoke to Presley at ***** (***), I was assured my money will be refunded in 7 days, to date NO action, instead on Saturday, 04. April, Caleb told my sister \***** dept. wont refund you