***** department so unreliable

My husband's account was hacked almost 3 months ago and he lodged a complaint with the ***** department, till today in the 29nth of September 2022 he has not been informed about the outcome of the case, none whatsoever, we called until we got very tired of calling and told ourselves that it is fine our money is gone we must just mive on, horrifying experience we really had with Standard bank am so disgusted about the ***** department service