LJ
Lamkelo J
1 reviews | Active since Dec 2017
02 Feb 2022, 14:19
***** department poor turn around strategy
On the 19th of November 2021 case no *** I have been writing emails and even calling the ***** department. Everytime I get call I am been told someone will contact me ,when you call *** they answer the call and put me on hold for about 45 Min then they cut me off.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Feb 2022, 09:02Hello Lamkelo
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply05 Feb 2022, 09:02
Official
Hello Lamkelo
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
LJ
Lamkelo J's updateReviewer Update
10 Mar 2022, 13:43After I wrote my complain on the hello Peter platform I was assisted by friendly lady Thabisile Nxumalo, she handed me over to Thabiso Lekoloane. I am concern client as my issue that has drag from the 19/11/2021 till to date.
I have been working with Thabiso Lekoloane,it seems as if I don't seem to go through his email and the team leader (***). The last time I received response from Thabiso Lekoloane was when he told me that the money was deposited on the 26 of February 2022 into my credit card account. I then responded with my statements showing that the money was never sent to my account even sent him the two accounts that I have with standard bank showing that the refund was never received. Till to date I haven't received any form of response or acknowledgement from him.
I then called the call centre yearsteday,the lady who was assisting me said she does see what I am saying the only person who can assist will be Thabiso Lekoloane or ***** department,she then tried to connect me but the phone kept on ringing no answer. Today I took a decision to ask for day of and go to the branch and ask for assistance,I was then referred to call the ***** department again waited on the line for 1hr 20min no answer. I am really frustrated by the service I am getting from Standard Bank and I really disappointed with the response or turnaround time. My other fear is that when I saw that the matter was coming to end I decided not to pay the credit card account with the hope that this account was going to be cleared up but this has not happened and my account is not paid , this will impact my credit profile. I have been in the branch since 10:00 am today and I waiting on the line as I am been taken from pillar to post. The time now is 13:41 still no assistance. I have spoken with ***** department they refer me to claim department but I have been waiting on line no assistance
I have been working with Thabiso Lekoloane,it seems as if I don't seem to go through his email and the team leader (***). The last time I received response from Thabiso Lekoloane was when he told me that the money was deposited on the 26 of February 2022 into my credit card account. I then responded with my statements showing that the money was never sent to my account even sent him the two accounts that I have with standard bank showing that the refund was never received. Till to date I haven't received any form of response or acknowledgement from him.
I then called the call centre yearsteday,the lady who was assisting me said she does see what I am saying the only person who can assist will be Thabiso Lekoloane or ***** department,she then tried to connect me but the phone kept on ringing no answer. Today I took a decision to ask for day of and go to the branch and ask for assistance,I was then referred to call the ***** department again waited on the line for 1hr 20min no answer. I am really frustrated by the service I am getting from Standard Bank and I really disappointed with the response or turnaround time. My other fear is that when I saw that the matter was coming to end I decided not to pay the credit card account with the hope that this account was going to be cleared up but this has not happened and my account is not paid , this will impact my credit profile. I have been in the branch since 10:00 am today and I waiting on the line as I am been taken from pillar to post. The time now is 13:41 still no assistance. I have spoken with ***** department they refer me to claim department but I have been waiting on line no assistance
LJ
Lamkelo J's update10 Mar 2022, 13:43
Reviewer Update
After I wrote my complain on the hello Peter platform I was assisted by friendly lady Thabisile Nxumalo, she handed me over to Thabiso Lekoloane. I am concern client as my issue that has drag from the 19/11/2021 till to date.
I have been working with Thabiso Lekoloane,it seems as if I don't seem to go through his email and the team leader (***). The last time I received response from Thabiso Lekoloane was when he told me that the money was deposited on the 26 of February 2022 into my credit card account. I then responded with my statements showing that the money was never sent to my account even sent him the two accounts that I have with standard bank showing that the refund was never received. Till to date I haven't received any form of response or acknowledgement from him.
I then called the call centre yearsteday,the lady who was assisting me said she does see what I am saying the only person who can assist will be Thabiso Lekoloane or ***** department,she then tried to connect me but the phone kept on ringing no answer. Today I took a decision to ask for day of and go to the branch and ask for assistance,I was then referred to call the ***** department again waited on the line for 1hr 20min no answer. I am really frustrated by the service I am getting from Standard Bank and I really disappointed with the response or turnaround time. My other fear is that when I saw that the matter was coming to end I decided not to pay the credit card account with the hope that this account was going to be cleared up but this has not happened and my account is not paid , this will impact my credit profile. I have been in the branch since 10:00 am today and I waiting on the line as I am been taken from pillar to post. The time now is 13:41 still no assistance. I have spoken with ***** department they refer me to claim department but I have been waiting on line no assistance
I have been working with Thabiso Lekoloane,it seems as if I don't seem to go through his email and the team leader (***). The last time I received response from Thabiso Lekoloane was when he told me that the money was deposited on the 26 of February 2022 into my credit card account. I then responded with my statements showing that the money was never sent to my account even sent him the two accounts that I have with standard bank showing that the refund was never received. Till to date I haven't received any form of response or acknowledgement from him.
I then called the call centre yearsteday,the lady who was assisting me said she does see what I am saying the only person who can assist will be Thabiso Lekoloane or ***** department,she then tried to connect me but the phone kept on ringing no answer. Today I took a decision to ask for day of and go to the branch and ask for assistance,I was then referred to call the ***** department again waited on the line for 1hr 20min no answer. I am really frustrated by the service I am getting from Standard Bank and I really disappointed with the response or turnaround time. My other fear is that when I saw that the matter was coming to end I decided not to pay the credit card account with the hope that this account was going to be cleared up but this has not happened and my account is not paid , this will impact my credit profile. I have been in the branch since 10:00 am today and I waiting on the line as I am been taken from pillar to post. The time now is 13:41 still no assistance. I have spoken with ***** department they refer me to claim department but I have been waiting on line no assistance