***** Department Non Existent.

Had my account with Standard Bank since I was 17 , generally no issues. On 7 March I returned from a road race, picked up my phone and was suprised to see 4 missed calls from a 011 number and then a SMS from Std Bank ***** division saying They suspect ********** transactions if these are please phone *** or ***. I phoned and they cancelled my debit card and I was given a case number for the ***** case #*** and got told it would be resolved in 7 working days and also my new debit card would be available in the next 7 days ,

Up to this point , exactly how you would expect the scenario to go. 5 days later I get the sms saying my debit card is ready for collection. Went to collect it and again Consultant was perfect. I did ask her again with regards to the funds reversal and the ***** side what should I expect. She showed me her screen that the ***** department is working on it , it should be imminent.

Fast Forward more than a month and I have heard nothing from anyone at Standard Bank.

Sorry to resort to this for R579.57.

Would like some feedback please