SN
Steve N

1 reviews | Active since Oct 2009

21 Nov 2017, 11:59

***** DEPARTMENT IS SO BAD IT IS QUITE SCARY

STANDARD BANK BUSINESS CARD WAS ****MED AT WIMPY. ***** DEPT CONTACTED MY WIFE. SHE GAVE THEM MY DETAILS AND TOLD THEM TO CALL ME. THEY DID NOT CALL ME. THEY SENT HER AN SMS WITH A PHONE NUMBER SAYING PLEASE CALL THEM. SHE TRIED. HELD ON FOR 18 MINUTES THEN HUNG UP. I THEN TRIED TO CALL THEM. HELD ON FOR 15 MINUTES THEN HUNG UP. THIS IS VERY SCARY THAT ONE CANNOT EVEN RELY ON THE ***** DEPARTMENT.

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Replies (2)
Standard Bank
Standard Bank's reply21 Nov 2017, 13:27
Official

Dear Steven

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply21 Nov 2017, 13:28
Official

Dear Steven

Thank you for your posting.

The matter has been referred to a resolution specialist that will be in contact with you soon.

Kind regards

Complaint Resolution Centre

Tel: ***

Email: ***