***** Department

On the 07 December 2019 00:02 i received a bank notification that a transaction of R500 was made on my cheque account a few seconds later another R500 went off and another went off.in total 8 transactions of R500 went off in a matter of seconds apart. I tried to login to the app to block the card however the function was not working. I eventually called the call centre and they assisted me to block the card and the agent advised that the person that has my card is still trying to use my card and two transactions have declined.he assured me that my account is safe now. I called the bank later at about 08:00 to get a reference number and i was advised that a ***** case was not opened and Agent assisted me to open a ***** case and assured me that someone from the bank will contact me within 5 days which never happened. I called the bank on Tuesday 17 December 2019 for feedback and i was told they were busy with the investigation and they will give me feedback by the 18 December 2019 which never happened.

I am appalled by the lack of communication from standard bank and the under par service that i have received thus far.

Standardbank is quick to call me and tell me that my cheque account is overdrawn however they dont give me the same courtesy to update me on my ***** case. The lady from the collections department was so rude and didnt want to hear what i had to say. My account has always been up to date and i am worried that collection calls will have a negative impact on my credit score.Are your systems not linked? Surely they would have picked up that there's ***** case pending on that checque account.

Regards Unhappy Prestige client NM T****