***** department changes terms as suits them

on 25 may I had my card ******, and when i realised this i called through to stop the card, but by this time R1000.00 had already been taken from my account, and then I got disconnected. I then had to call from a different number, and in this time another R2000.00 was taken from my account. I spoke to Busisiwe who said she stopped my card and i have to go to a branch next day, as this was a sunday.Imagine my horror the next morning when my last 1000.00was taken and the branch confirmed the card was not stopped.The ***** div said i had to prove that I stopped my card within 15minutes in order for my claim to be paid, so i did just that sending proof of time of my call.Yet on 1 July I am told my claim is declined. This is pathetic service, and had the call centre agent done as she should i would still have had some money left. No fees for the ********** withdrawals have been reversed and tHE bank just DOES NOT CARE. Why ask for proof, get it and then still deny the claim? I am baffled by this Atrocious service. how can you claim to care when all your actions when your client's need you show otherwise. I am truly disgusted by this whole matter that was not handled well at all.