***** Department Bullying Other Banks

I am very upset at how Standard Bank is dealing with my scenario. I'm pretty sure it's not an edge case. I used my laptop to transact on Monday the 20th and made a few payments including paying school fees, Nedbank Vehicle finance, my wife and a few small payments to friends. All payments went through successfully and everyone received their monies. A few minutes later I got a message that my card has been disabled for security reasons, and at this point I'm not thinking much because it just says the card is disabled, not my profile.

I was on my way out to pick up a few things from the store, I went out and hoped that I would just cashsend myself and then I'll resolve the card issue when I get back. When I get to the atm, the cashsend option is also not working. Basically I can't do anything.

Went back home, called in to the ***** department and they told me my profile has been disabled and account is blocked because they picked up ********** activity on my profile. I got shocked because I authenticated the session on the laptop using my banking app. Anyway, the ***** Department informs me that it's transactions I made from a new device that are flagged as **********. But no one made an attempt to call me to find out if I'm the one transacting or not, they just blocked my account.

So I confirmed that I made the transactions, so my profile got unblocked. And everything was 100% again on my Standard Bank account. The following day my wife goes to the mall to buy a few things from her bank account that I sent money to, she finds out that her account is now blocked because Standard Bank instructed her bank to block her account because that transaction was ***** related.

I got super irritated because I called it in the previous day and my account was sorted. And I didn't know that EVERYONE I sent money to, their accounts have been blocked. Why is unblocking everyone else part of the process of unblocking my profile. I have been calling Standard Bank ***** since Tuesday morning to please unblock people's accounts because EVERYONE I sent money to cannot transact on their accounts. I don't think the team understands how much of an inconvenience this is to have money but cannot access it especially at this time of the month.

Can someone please take me serious and unblock people's accounts? For the life of me I still can't understand why no one made an effort to reach me during this whole process. People promise to get back to me but no one ever does. People say they've sent instructions for the 3rd party bank accounts to be unblocked, but they're still blocked but it was super quick to block the accounts. Can unblocking not have the same urgency as blocking?