***** department

There were 2 international transactions made from my account. I logged the case with Standardbank ***** department on the 23 January 2023. I was advised the turn around time is 6 days. It is 23 days now. I have been making weekly updates calls. It has been escalated to the team leader, the Team leader would call, i received any call. I called again, this time it was escalated to the manager, i was advised to keep my phone as they would call me soon. To date i have not heard anything from Standard bank. I have been a loyal customer for 25 years, but after this ordeal, i need to take my bussiness elsewhere.

Extremely dissapointed and unhappy client.