***** department

<p>Good day</p> <p> </p> <p>I had called the standard bank ***** department and stopped my cheque card as i believed that there are unknown transactions on my account. The lady that assisted was very helpful in stopping my card and giving me a reference number ********** . She advised that it will take about 6 working days for someone from their ***** department to contact me. On the 28th / 31/10/16 a man called me and basically advised that if i am lying the bank will hold me liable and will then be held responsiable for any legal action against me. He made me feel like i am the ******** when I am paying standardbank for a service every month. I am i long standing client and to be treated in this manner is unacceptable. Today (01/11/2016) i received another call from standard bank (Carl Griffiths) statement that he has been handed my case and that the amount of R125.00 swiped on the 02/10/16 was done by the card in the area Kempton park and Bedfordview. I reside in the west rand. He cant give me any other details and advised that he can only assist me thus far. He gave me a contact number for the sister of the owner who he borrowed his speedpoint to and some how my card has been swiped. Carl has said they cant get hold of this person so basically I as the client that pays a fee every month for a service to be provided i must try and get hold of this person. </p> <p>This has happend to be 4years ago where my card was cloned and the bank said the chip says it is the original card thats being used but someone was with drawing from my account in JHB. </p> <p> </p> <p>I do not appreciate being spoken in the manner and treated this way being a loyal client for soo many years always bringing my business to standbank to be treated this way and yet you are suppose to be providing a service.</p> <p> </p> <p>I will really appreciate if a customer relations manager will contact me and also i would like to take my business else where and be advise what is the process for me to move forward.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>