***** Complaint

Exactly a year ago I was a victim of ***** So money was put into my account without my knowledge, the issue got investigated and I thought it was resolved However a few months later I wanted to upgrade my account to a cheque account but was informed my record has been flagged even at other institutions when I try get a financing I get declined due to this I went to a branch and wasn't given adequate information I called the helpline only one person Sandesh.Maharaj was willing to help but unfortunately was not in the relevant department and couldn't help after trying All the other agents just kept transfering me I've been a loyal customer for over 7 years and I am quite disappointed with the lack of customer service I received from you guys I would really love to have this matter resolved because it's affecting numerous areas in my life