***** committed on my account

On 26th September 2017; ********** three transactions were processed on my account to the value of R24000. Standard bank blocked 2 of the transactions however allowed one transaction to be processed & processed out of my account.

I have been calling the ***** department everyday since the 26th of September for feedback. On Friday I spoke to a Muneera who told me that she would finalize my claim on Friday & that a refund would be paid into my account.

Friday afternoon the ********** transaction disappeared off my bank account; I thereafter took it for granted that Standard bank had fixed the transaction. On Saturday morning I checked my bank account & now the ***** transaction is back in my account with a later date which thereafter was told to me that this was because the merchant where the ***** transaction was done had banked the money on the 29th September.

I called the ***** division on Monday 02 October & spoke to an Aubrey he told me that Muneera finalized my claim & that I should have already been paid but what he will do is escalate this so that the refund cant be paid yesterday or latest Tuesday morning.

I still have not received my refund as yet & currently on hold waiting for the last 30 minutes with the ***** department for someone to answer/take my call & tell me why I haven't received the refund as yet.

It's all good & well for Standard bank to allow a ********** transaction on my account not to mention exposing me to these activities but to pay my refund I have to call on a daily basis & sing for my own money.

Sibongile answered my call after 30 minutes - Apparently my claim was paid out on 29th September but now she tells me it takes 48 hours for the money to clear so it will only reflect at 7pm tonight or tomorrow morning. Another broken promise.

48 hours to clear? For a refund due to me that should have never happened considering the fact that security measures within Standard bank were compromised.

I expect someone to contact me regarding this matter urgently.