*****

I have ***** case

I go into the branch nobody looks at my acc they put me straight onto a call with your call centre

I am on hold for over a hour . The first time they told me nobody is assigned to my case someone will call me back

I did not receive the call back

I go back to the branch again I am promised a call back then nothing on the 3rd attempt I called they provided me with a email address.

I sent an email and the auto reponse says I would receive response in 2 days and its been almost two weeks and nothing