***** CASE THAT ISN'T BEING RESOLVED

Worst service from a major service provider regarding a ***** case.

Nearly two months ago my mom who is 64 years old had ***** on her account of which she had all her money ******. May not be a huge sum to many but to her its alot of money.

A what to seem legit email from standard about her u count account turned out to be ***** and they transferred all her money into an absa account. Correct procedures were followed, cases opened, ***** reported, affiliated submitted etc everything they requested, back and fourth everything went through.

Almost two months later she is still waiting for this case to be finalised and her money refunded, all banks have ***** insurance for these things, they promised us would be resolved in 6 weeks and no closer to any answers, you call the call center get given the run around, empty promises and lies or very rude consultants that say you must email them. You send email after email and no one responds to them.

It's very clear this is an inside job, a week before the ***** some consultant called to say her credit card was over drawn, obviously accessing her account and making payment to her credit card and then suddenly she is receiving emails about her u count points. It's just odd that she had never experienced such until that consultant called her about the credit card.

The service of this bank has dropped and there is no care about customers.