***** case - ombudsman

On the 02/09/2020 was became a victim of card *****, finding myself loosing +-R58 000 from my cheque and savings account while the only transaction I wanted to perform was to withdraw funds at a std bank atm in Melville. I contacted std bank and was referred to a ***** specialist. I was informed a ***** investigation will be done and was provided the following ref ***. Today I received a call from std bank and was informed that my case has been declined and will be closed because my pin was used. I am not happy with the outcome of the case and will be reporting it the ombudsman.