***** CASE NOT ATTENDED TO IN 4 MONTHS!!

<p>In June I had R1000 go off my credit card for purchases of MTN airtime. Standard Banks ***** department was proactive in altering me of these transactions and I received a call from them. After informing them that I have an MTN number therefore I have used my card to by airtime previously they said I needed to go to the branch to file a complaint as the merchant has authorisation on my account.</p> <p> </p> <p>I went to the 5 Simmonds branch the next day completed a form and was given a reference number with a turnaround time of 30 days. I called 2 weeks ago to follow up as nobody had contacted me since June! I was on that call for over 1 hour being transferred from department to department until I was informed that the Charge backs department is dealing with the query and that I would have to email them as they don't have a direct number. I sent my email and I received an email a week later which was being forwarded for actioning. 2 weeks after that email still no action. </p> <p> </p> <p>This is extremely frustrating! Awful customer service! I'd just like my money back because I am paying interest on an amount that I never even used! </p> <p> </p> <p>I wrote a previous review in August received a nice little sorry ma'am we will assist and after that NOTHING!!!</p>