AS
AMANDA S
1 reviews | Active since Dec 2014
20 Nov 2022, 20:51
***** case - No investigation - no feedback
I have logged a ***** case with Standard bank on 3 October 2022. When I phoned for an update no ***** case was registered and it was escalated. I have not have any feedback from standard bank that they have.investigated the case. I reported the ***** case before the person could withdraw the money from the account. I feel that the service I am receiving is poor. They should have investigated the case after I emailed all the documentation and proof to them. I want my money back. Very frustrated
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Nov 2022, 07:42Good Morning Amanda
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply21 Nov 2022, 07:42
Official
Good Morning Amanda
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AS
AMANDA S's updateReviewer Update
29 Nov 2022, 07:37Hi it's been almost a week and a half and still I have not heard anything from Standard bank. Almost 2 months since I reported the case and nothing. Very frustrated. Come standard bank where is your promises now. I have been a customer for more than 20 years and never struggled like this.
AS
AMANDA S's update29 Nov 2022, 07:37
Reviewer Update
Hi it's been almost a week and a half and still I have not heard anything from Standard bank. Almost 2 months since I reported the case and nothing. Very frustrated. Come standard bank where is your promises now. I have been a customer for more than 20 years and never struggled like this.
Standard Bank's replyOfficial
29 Nov 2022, 09:09Good Morning Amanda
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Nov 2022, 09:09
Official
Good Morning Amanda
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***