***** case lies

<p>So on 27.07.2017 I received an sms to confirm transactions on my account, was not mine so contacted the transaction dept to have this reversed, was told by consultant I must wait 24h before a refund request can be made and I need to log a ***** case with ***** ept, after logging the case I was again told that funds can only be reversed after 24h. Phone back on 28.07.2017 to have above done, only to be told I must wait 3-6 working days. So today 04.08.2017 is now day 7 and no communication received from anyone at Standard bank, contacted ***** dept at 09h15 only to be told I will be contacted within the hour with feedback, waited 4 hours and had to phone back again only to be told once again I must wait an hour for them to find out what is happening, then to receive a call only to be told I must wait till Monday because it takes 48hrs for funds to be reversed after ***** case is completed. Keeping in mind every time I had to phone I had to wait +- 20 min for someone to answer the phone and then spend another 10-15min on the phone to try and get feedback. After 15+ years with Standard bank as a customer, expect this kind of service!</p>