***** Case - Honouring Fee

I Opened a ***** case on the 8th Des 2022, for transactions that went off on my account. Transactions that were made in Belgium, I am in South Africa- Gauteng. Every time I call to hear what's going on they tell me they are waiting for the transactions to go through before they can start investigating. It is December time and I need to go to work. I do not have money in my bank for even petrol to get to work. My back account is in a minus and now they even charge me honouring fee because my account in in a minus, that is not even my fault. As a Standard bank customer I really am disappointed that they are treating me this way. They charge me money for something they put on hold to sort out. This is unbelievable. Today on the 11th Dec I am in a queue to talk to them. In 30 minutes time of not getting someone to speak to me, the dropped the phone. Now again holding on and holding on and nothing. This is not the way you treat your customers especially in these times.