***** case

I'm truly unhappy about how my ********** case was dealt with.. On the 8th of Feb I called the bank as I noticed the money on my credit card was missing there was 00 balance the lady I spoke to said it was a system error.. Then I was at ease thinking it will reflect.. The following day still the same then I called again fortunately the guy that assisted me noticed that it was ********** case where by R5700 and I there were still uncleared transactions of R 11000 however 8 days later I was re emb****d with R5700 which ddint help at all as I received msgs that my account it over limit with R6000.!which means whatever amount I was re emb****d with went to the overlimit and I'm still owing the bank. My question is how will I trust that there won't be another ***** in my account which I'm planing to pay back.i find thus very unfair to me. I've called numerous times bieng told there will be someone who will call me back still nothing. My case no was ***3 please look into it and sort this mess out cos I won't afford to pay. R6000 more