1 reviews | Active since Oct 2015
***** Case Confusion
I’m starting to get worried about how Standard Bank is handling the suspected *****/**** on a transaction I did.
I’ve been receiving this SMS daily and my worry is that next week HR will be finalising salaries and I still don’t have a bank card.
Standard Bank *****: Dear Client, your card ***** claim is on hold due to uncleared transactions on your card/account. Kindly note, investigation will resume once these have cleared. For any queries, please contact us via email on: Query***** standardbank.co.za or call ***, 8am to 4:30pm weekdays.
This is after I’ve logged a call under assessment, so how do I resolve uncleared transactions when I don’t have access to the account? And now they’ve put the card on hold - what does that mean?
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
I’d like to share my appreciation for Gorden Bila’s professionalism and patience in resolving this issue. He kept me posted throughout the process and assured me that the money has been credited to my account and that a new card is ready for collection.
He gets 5-star rating from me! Thanks
I’d like to share my appreciation for Gorden Bila’s professionalism and patience in resolving this issue. He kept me posted throughout the process and assured me that the money has been credited to my account and that a new card is ready for collection.
He gets 5-star rating from me! Thanks
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***