KM
Karabo M
1 reviews | Active since Mar 2012
29 Jul 2022, 12:43
***** Case Complain
had a ***** case logged in May and till today I have no updates from standard bank. they ordered me a new card which was used before it even got to my hands. the case is apparently put on hold with no explanation or update. The service is the worst, when you call the department you are put on-hold for over an hour with no assistance
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
29 Jul 2022, 12:45Hi Karabo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply29 Jul 2022, 12:45
Official
Hi Karabo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
KM
Karabo M's updateReviewer Update
29 Jul 2022, 12:55its been escalated for the past two months without any response from your company. No report on what happened, no follow up. You call the ***** line and i'm still on-hold an hr and 30min later, this is the type of service received from the top banking company in SA.
KM
Karabo M's update29 Jul 2022, 12:55
Reviewer Update
its been escalated for the past two months without any response from your company. No report on what happened, no follow up. You call the ***** line and i'm still on-hold an hr and 30min later, this is the type of service received from the top banking company in SA.
Standard Bank's replyOfficial
29 Jul 2022, 13:38Hi karabo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply29 Jul 2022, 13:38
Official
Hi karabo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
KM
Karabo M's updateReviewer Update
02 Aug 2022, 16:20Another week with no response from std bank, guess ********** transactions from client's accounts are not really a priority
KM
Karabo M's update02 Aug 2022, 16:20
Reviewer Update
Another week with no response from std bank, guess ********** transactions from client's accounts are not really a priority
Standard Bank's replyOfficial
03 Aug 2022, 08:14Good morning Karabo
Thank you for alerting us on the matter, we have referred the matter has been requested an update.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us on the matter, we have referred the matter has been requested an update.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply03 Aug 2022, 08:14
Official
Good morning Karabo
Thank you for alerting us on the matter, we have referred the matter has been requested an update.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us on the matter, we have referred the matter has been requested an update.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,