***** Case Claim Rejected

My mother is a victim of card cloning for the 2nd time in 2 years. This time standard bank is upright refusing to pay her money back. On 02 February, 2 withdrawal transaction were made from her account. She acknowledged making the 1st withdrawal, however, more money was withdrawn from her account about 5 hours later. After an investigation into the matter by Standard bank, she was told her bank card was used to make the withdrawal and her claim was rejected. My mother keeps her card with her all the time and she did not make the 2nd withdrawal. I want her R 2000.00 that was ****** from her back and a guarantee that this will not happen again. My mother does not even know how to pay via Speedpoint, Standardbank needs to admit that their own staff are assisting *********. Where could these ******* have obtained her information if she never uses Speedpoints if not from within the bank?