***** Case Cant be resolved

A Transaction occurred on my Standard back account on the 7th Dec 2015 the on the 8th the ***** department opened a case for me . Today i called then the response was ' There is nothing the bank can do because my card was used and my pin \ while i was hold my card in my pocket and my pin in my mind . its even worse because the consultant cant prove what his saying !!!! <br> <br> Our moneys are not Safe at Standard bank !!!! "