***** case *** and ***

Good afternoon.

I've been battling with Standard Bank since the 20th April 2021 to get any response regarding a ***** case. I've send emails even to the ombudsman but still no luck. My emails are attached and is scary that I had to go through all of this and end up with Hallo Peter as I've never had any issues with Standard Bank

Attached all emails and history of my complaint

Neglegince of Response from Standard Bank ***** department Case nrs *** and ***

Good morning.

Thank you for your response.

Please find attached emails I've send numerous times regarding a ***** matter but still no reply from anyone Good afternoon.

On Sunday 18 April 2021 someone hacked my bank card at an ATM and withdraw a huge amount of money out of my account. I immediately stopped all the cards and reported this matter at the *****line.

Lerato that assisted me and gave me the above mentioned case numbers said it will take 72 hours for *****line to investigate and give me feedback with the outcome.

It is already 5days and I haven't heard anything from Standard Bank bringing me up to date what's the outcome of the investigation.

I'm in dire straights as I dont have any money to live from as my credit account does not appear on my mobile app anymore or the cheque card does not have sufficient funds to survive.

Could you please look into this matter and give me feedback on this matter very urgent please.

Kind regards

Willie Saunders Good morning

I`m following up on my previous email I`ve send you on 23 April 2021, which I still haven't received any feedback regarding the ***** committed on my credit and cheque card. My biggest worry is the credit account doesn't even appear on my cellphone banking app anymore . On the list of each month a debit order to the amount of R2000 are paid to my credit card for the amount outstanding and I`m afraid that this debit order will be send back as it seems like my credit account is currently closed due to the investigation. Secondly I`m still anxious for your reply what the outcome of my investigation ias I mentioned the ***** line told me that it will take 72 hours and we are at day 8 and still no reply from your people.

Could you please look into this matter and give me peace of mind regarding my query.

Thank you in kind

Willie Saunders Show quoted tex Good afternoon.

I've tried numerous resources to supply me with an answer regarding my outcome of the above cases but without any luck.

As you will see on my previous emails I'm in dire straights regarding this matter. I'm worried that my debit order that needs go through on the 1st May 2021 is going to be send back as it seems like my credit card is currently frozen due to investigation. My second worry is the money that was withdrawn out of my account will not be paid back to me which was not my fault and I dint get any feedback from the ***** section. My third worry is that I've already received my new credit card but stiil no reply or rectificarions on my account was done.

Could you please look into this matter or refer it to the relevant dept to give me feedback regarding all my concerns and questions.

Thank you in kind

Willie Saunders Show quoted text Show quoted text