***** case against me.

I got a serious problem with standard i just to thavhani mall branch wanted to open a cheque account,the person was helping said there is a problem with the system so she will call me,i waited for he call until i go back to the branch,then the person said i don't qualify to have cheque account,then i end up understand,then last month me and my friends wanted to open a business account with standard bank,i gave my business friends my smart card when they r helping them the person was helping them said there is a problem with my name so my friends ask what is the problem the guy was helping them said its personal they must call me and tell me to go to the branch,then i go straight to the branch i found this other lady to check wat is the problem,she said she dont pick anything she go to the other side to get help from the colleague cause i was not far from them i heard them saying i got a ***** case that is why they dont help me so the bank said they must not tell me,so the lady came back to me and said she don't know the problem she will call me even now still waiting for her call. please help me about this cause i don't remember doing something wrong with standard bank i am their client since 2005 or 2006 so i want to know wat happen with my name please help me.