***** case

I have just been a victim of identity theft where someone opened an account using my details. I reported this and brought all necessary documents that were requested of me. Whenever I try to check up on how my case is doing the consultant who is handling my case she tells me that she did get a respond telling her that they need my payslip and I did tell her that I am not working, I've even provided with my bank statement to prove that I am not working. She did send an email telling them I am not working. What I don't is that STANDARD BANK can't help me because of a payslip. I can't open bank account with other banks, even the is money that I can't get because of this problem. It's quick to blacklist our names but to solve problems it takes time.