***** Case

Standard Bank listed my name on the ***** prevention database after my account was used without my knowledge **********ly on a 411 ****. I was not made aware of this issue until i was told after an interview to get a promotion at work did it pop up while they were conducting ******** checks. Now I am listed as a ******** for a crime i never committed and which std bank will not share any of the details pertaining to that crime. I have written to the Ombudsman who advised that if it is a case that had potential to go to court they would not be able to assist me. I have written countless emails to their complaints resolution department as i still sit today, I have not been assisted. I am a normal member of society and this issue is affecting my life a lot.

I was assisted by a gentleman by the name of Sibusiso Nkosi, who requested documents from me that I had to obtain from home affairs. That was that and the door was once again shut in my face, i recently wrote to him again in an attempt to resolve this issue and he shoved me back to the potentially non existent department which is called the complaints resolutions which I have emailed AGAIN today.

I previously banked with std bank and money often used to disappear from my account, they told me to open a case but that money was never retrieved and i was never contacted by the bank regarding it. now they list me again even after i told them i had no knowledge of the ***** my account was used for. I have been to hell ad back in an attempt to resolve this problem, been to one branch and another and still in the same position i was in before. I cannot look for a job because of this as this bank has now labelled me a ********, which I am not.

I am completely unhappy with std bank and to think they are the leading bank in SA is quite appalling.