***** Case

On the 23rd June my debit card was swallowed at Lynwood Ridge auto bank - I immediately tried to phone std banks 0800number but my call did not go through. I immediately drove to The Grove which is 5 mins away to stop my card. The teller had my accounts open on her screen and she said I must not worry my card had been stopped and issued me with a new card.<br> <br> The following day when I went onto internet banking I noticed that 3 amounts totalling R2500 had been withdrawn from my savings account.<br> <br> Today after more than a month someone from standard bank has phoned me regarding this incident after many calls to the ***** dept by myself, to offer to pay me 50 % back because it had taken 15mins for the card to be stopped.<br> <br> My arguments are:<br> <br> How come neither myself or the consultant saw the withdrawal at the time on my acc when my card was stopped<br> My withdrawal limit is R2000 per day<br> No SMS to alert me of any withdrawal.<br> <br> I feel it is STANDARD BANKS responsibility to ensure the ATM's are safe. My card was swallowed by the machine.<br> I will definately be closing my three bank accounts at Standard Bank after 30 years with them.