***** call centre unreachable, even after 12 minutes of holding on.

Item: Standard Bank
Rating: 1
Author: Philip B

Had to urgently contact the ***** line and they don't take the call! Waited 12 minutes and still just playing a recorded message waiting to speak to a consultant. COVID19 is no longer an excuse for long wait times... The call centre for normal queries answered in under 1 minute. So basically if you urgently need to stop a transaction or deal with possible *****, be ready to wait long. They forget that not everything can be done on the app, and sometimes a client needs to urgently speak to a consultant....

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

20 Dec 2020, 03:08

Dear Philip Baron

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards
Complaint Resolution Centre
**********
***********

Standard Bank's reply20 Dec 2020, 03:08

Official

Standard Bank's replyOfficial

30 Dec 2020, 17:29

Good day Philip,

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards,
Complaint Resolution Centre.

Standard Bank's reply30 Dec 2020, 17:29

Official

Good day Philip,

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards,
Complaint Resolution Centre.