NM
NATASSHA M
1 reviews | Active since Dec 2018
28 Apr 2021, 14:52
*****
I reported ***** on my account over a month ago. I reported it previously as well with no action taken. My card was replaced however the transactions were not reversed. This is the second time that I have not received a response for the same issue. You are placed on hold for over 20-30 minutes with nobody answering the ***** line. How do you do business? And you are charged interest on the transactions?
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Replies (2)
Standard Bank's replyOfficial
29 Apr 2021, 00:32Hello Natassha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply29 Apr 2021, 00:32
Official
Hello Natassha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
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NATASSHA M's updateReviewer Update
30 Apr 2021, 11:40PATHETIC SERVICE FROM Nicole Kirkwood. She said it's not the bank's fault yet I didn't loose my card or get an OTP at any time. Where are the security measures???????????
NM
NATASSHA M's update30 Apr 2021, 11:40
Reviewer Update
PATHETIC SERVICE FROM Nicole Kirkwood. She said it's not the bank's fault yet I didn't loose my card or get an OTP at any time. Where are the security measures???????????