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Nomakhosi N

1 reviews | Active since May 2018

07 Mar 2019, 05:09

***** by the Deceased Recovery Department

The Standard Bank Deceased recovery department is a *****. All they do after a loved one is dead and reported to them. They do nothing to close the accounts but let it run to incure interest. Even after it was reported and claims were launched to have the credit protection insurance pay out for the overdraft and revolving credit loan. My father passed away in 2018 June but till now his accounts are operating as if he is alive. Not a cent hAs been paid to settle his overdraft nor revolving credit loan. Only thing happening is that the credit life insurance is charged every month.

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Replies (1)
Standard Bank
Standard Bank's reply07 Mar 2019, 06:53
Official
 
Hi Nomakhosi

Thank you for posting your comment.
 
We apologize for the inconvenience and undue frustration, this has caused.  

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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