DM
Debbie M

1 reviews | Active since Mar 2016

06 Aug 2018, 19:13

***** BY STANDARD BANK

Standard bank transferred almost R9000 out of my savings account without my permission and I have been into the branch at Greenstone 2x only to be promised that the money would be reversed, but this has NOT HAPPENED and I have had no apology or any action at all!!!! The so called CUSTOMER SERVICE is non existent and I fully intent to close ALL my accounts.

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Replies (2)
Standard Bank
Standard Bank's reply07 Aug 2018, 09:34
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply15 Aug 2018, 08:36
Official

Dear Debbie

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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