PH
Patrick H

1 reviews | Active since Nov 2017

02 Nov 2017, 19:34

***** by Standard Bank

I have a savings account with Standard Bank. In 2012, a cheque account was opened in my name in their Nelspruit branch (I haven't been to Nelspruit for more then 10 years) without documents nor my signature. I have since been struggling with Standard bank to close this account. On the 26th October 2017, a debit order went off my savings account for R3179.00 to pay for this cheque account (which I did not open), I did NOT authorize the money to be taken from my account. I then went into the branch and logged a complaint about this, dealt with multiple people:

One stated that they WILL NOT close the account until I have paid it up. I explained that I was not the one who opened the account and yet they say I must pay for it.

I spoke to their lawyers and told them this is *****, and I will see them in court as there are no binding contracts or documents for this cheque account. I never heard back from them about the court date. Now the debit order went off, and they say I will not get my money back or close the account.

Standard bank is *****ing from me and I am ready to take them to court over this.

0
Replies (3)
Standard Bank
Standard Bank's reply03 Nov 2017, 04:10
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

PH
Patrick H's update12 Dec 2017, 10:02
Reviewer Update
Matter of urgency? It's been over a month and still nothing has been done to close this account I got a email and reference number saying that the balance is going to be written off and file closed and yet I get phone calls everyday to pay the outstanding balance?
PH
Patrick H's update15 Jan 2018, 13:19
Reviewer Update
It's been months now and still nothing happened got email stating that account is going to be written off and closed.and now I'm getting threatening calls from lawyers saying the account was handed over. I want answers regarding this