TM
Teboho M

1 reviews | Active since Feb 2019

28 Dec 2022, 11:13

***** by Standard Bank

***** was commited on my home loan account, when i call the bank they take me back and forth without solving the issue

0
Replies (9)
Standard Bank
Standard Bank's reply28 Dec 2022, 11:16
Official
Good Day Teboho

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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TM
Teboho M's update28 Dec 2022, 11:20
Reviewer Update
I have been in calls from 8am until now, i have been sent back and forth no 1 knows anything regarding my account
Standard Bank
Standard Bank's reply28 Dec 2022, 11:28
Official
Good Day 

Kindly be advised that we have sent correspondence using the above email.

Please acknowledge and respond accordingly.

We look forward to your reply.

Warm Regards 
Standard Bank Hello Peter Team
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TM
Teboho M's update28 Dec 2022, 11:40
Reviewer Update
I received a call from Bila and he said he will escalate the matter
Standard Bank
Standard Bank's reply28 Dec 2022, 11:56
Official
Good Day Teboho

Thank you for the update.

Our consultant are working hard to get the matter resolved.

Warm Regards 
Standard Bank Hello Peter Team
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TM
Teboho M's update30 Dec 2022, 17:35
Reviewer Update
Thank you for attending this matter.

All issues have been resolved
Standard Bank
Standard Bank's reply30 Dec 2022, 17:38
Official
Dear Teboho

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. 

If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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TM
Teboho M's update11 Jan 2023, 12:21
Reviewer Update
Money was refunded back to my account thanks for dealing with this issue
Standard Bank
Standard Bank's reply11 Jan 2023, 12:24
Official
Dear Teboho

We are glad that we could assist with this matter. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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