BA
Burhan A

1 reviews | Active since Mar 2016

02 Mar 2016, 14:25

***** ATM

I am Colonel Burhan Aydin Ambassador for the Turkish Defence at Embassy in South Africa.<br> <br> On the 24th September 2015, I wanted to draw money from an atm in Hatfield and my card was either cloned or ******. A black gentleman approached me and said he left his phone on the counter and must have seen my pin number. I immediately called standard bank customer care to stop my account. I could not get through to them. In a period of 5 min there was an amount of R5777.00 withdrawn from my account. I opened up a police case and have sent all the necessary documents to Standard bank. <br> <br> To date they have still not compensated me or got back to me with any answer.<br> <br> I collected the camera footage from the service station. I opened a a case at the police station. I sent all this details through to standard bank ***** department, and to date I have no heard a singel word from them

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Replies (1)
Standard Bank
Standard Bank's reply03 Mar 2016, 10:44
Official
Hello Colonel Aydin,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,