TS
Thuli S

1 reviews | Active since Oct 2017

26 Mar 2020, 01:07

***** at standard bank to gain money through the vulnerable

Unbelievable how standard bank can ruin a person's life, by the look of things, I will forever be unemployed thanks to std Bank. I purchased a house through std Bank a couple of years ago, I never occupied the property because there were ******* occupants staying there who refused to move out, I called standard bank to find out if a valuation was done on the property and if the valuator gained access to the property, they confirmed that it was done, (I have proof that it was never done but yet they produced a valuation to me, ***** RIGHT THERE) I felt free and proceeded with the purchase, as months went by, I still had no access to the property, called to ask if they can help me sell the house because I cannot afford to pay for a house I dont stay in and they said they don't sell such houses but surprisingly they finance such, stopped paying for the house, got a default under my name, I sold the property although under market value, got an aod, I cannot afford to pay the aod because I cannot find work because of the default, I'm living in pain because of std Bank. I still don't understand how they got the valuation, I bet the valuator didn't even go to the house, Std Bank is a very ********** bank and they can ruin a person's life. They are not even willing to help me in any way,

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Replies (2)
Standard Bank
Standard Bank's reply26 Mar 2020, 08:16
Official
Dear Thuli
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Apr 2020, 10:57
Official
Hello Thuli

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and resolved. 

Kind regards
Complaint Resolution Centre 
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