1 reviews | Active since Apr 2015
***** @ STANDARD BANK - I DON'T EXIST ANYMORE????
On Tuesday my Cheque card was taken by the Melrose Standard Bank ATM. I phoned to stop my card but was told I could not be found on the system and Standard Bank could not stop the card. I had to go to a branch. <br> <br> I went to Killarney Mall and was assisted by a lovely lady - Nqobile. <br> <br> She advised that my entire portfolio had been linked / assigned to my EX HUSBAND'S ID number. A copy of my ID was attached to my profile, my cell number, my home address BUT MY EX HUSBANDS ID number. I had been wiped from their systems and did not exist. <br> <br> Funny - i DON'T EXIST IN THEIR SYSTEMS but my debit orders still went off this month?<br> <br> To correct it would take 16 hours - she said. It's now been 2 days and no feedback. No fix. No nothing? I managed to stop my card at the branch - BUT MY VEHICLE, HOME LOAN, Cards are all still linked to somebody else's ID. <br> <br> I'd like to understand - HOW DID THIS HAPPEN?<br> I'd like to understand - WHEN WILL I BE NOTIFIED OF PROGRESS?<br> I'd like to understand - HOW IS THIS LEGAL?<br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
