***** at Standard Bank dragged out for almost 2 months and all you hear is "It's under investigation"

I'm so sick and frustrated of explaining to consultants or bankers or what so ever that its not my fault that Standard bank allowed a ********** transaction on my credit card!!!!!! Now Standard Bank threaten to put my name on ITC because I don't pay the instalment of the ********** transaction. (Your arrears amount submitted to the credit bureau, as per monthly submission requirements on your Credit Card record. This may worsen your credit score and adversely affect future prospects of obtaining credit) I've called, send e-mails, reported it to Capitec bank, the Ombudsman, South African Police Services and also on this hellopeter platform of the ********** transaction in the hope that it will resolve but nothing it's a going into 2 months but all I hear it's still under investigation, I'm in arrears and my name will be placed on ITC!!!! Everybody that I've talked to said Standard Bank should have stop the payment immediately when I called them but Standard Bank did not do it, why not? I want Standard Bank to stop dragging and start acting and resolve the ness-up they allowed!!!