***** at standard Bank

Never heard of a company that doesn't care about their customers at all, i have a complaint/claim with them but they don't even have the audacity to call me for an update i dont know how many times I've sent them email, even the branch can't help me, now all of a sudden they can't pull out a bank statement for my late mother's account, the very same bank statement the pulled 1 month ago, now that they say the account has no money they can't pull the bank statement, or maybe i should just involve my lawyer in all of this coz I'm tired, it's very frustrating and draining.