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mirriam M

1 reviews | Active since Aug 2016

31 Aug 2016, 16:30

***** AT STANDARD BANK

<p>***** people called me from standard bank and offered to assist me with reversal of unknown debit orders of which were present all of a sudden they confirmed my details and after thier phone call R4000 was gone from my account i reported this at the nearest branch they registered a case for me and say the investigation will take six weeks this is tooooo long i need to pay my monthly bills. i trusted standard bank to avoid such cases,VERY DISSAPOINTED!!!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Sept 2016, 11:54
Official

Good day Mirriam Marry

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********

mM
mirriam M's update01 Sept 2016, 14:26
Reviewer Update

Hi my Id number is ********** 404083, my account number ********** 88, they withdraw 3000 as instant money voucher, 500 purchased Telkom mobile and another 500 they also purchased Telkom mobile, the total amount is 4000 rand, I am so disappointed I can't even pay bills

Standard Bank
Standard Bank's reply01 Sept 2016, 15:55
Official

Good day Mirriam Marry

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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********** (fax)
**********