***** at ATM

A lady was trying, to deposit money, but turned and she said she's waiting for her husband to give the correct nr & I can use the ATM. When I entered my card, a man appeared and started pressing buttons & said that i can't use the machine while the lady's transaction is in process. He pressed some buttons and my pin number instead of the stars some how appeared on the screen. When I saw my pin number i new something was wrong and I tried to cancel the transaction but the ATM kept on requesting the account nr for the deposit , or if I needed more time. When i turned the guy was gone. No security guy to help. I called my husband to fetch my phone to report the card, the lady offered her phone. While holding on to report the card she said her battery is going to die, and i must cut the call. At 9:59 made a 2nd call from my phone to stop the card. Still standing in front of the ATM At 10:05 i made a 3rd call and report a R4100 withdrawal and the employee stoped all the other cards that were linked. Std Bank refuses a refund due to negligence and no card therefore case closed. If they look at the camera all evidence will be there. What happened to justice & bank insurance. Please help!!