***** and Useless customer service

Two weeks ago I received 3 "login sms" messages over two days, but I have not logged into my bank account using Internet Banking.

I called into Standard Bank and they mentioned they can see someone tried to login, but do not have any further information. They immediately stopped my card and ordered a new card for which I am billed. I didnt receive a sms as promised that I can collect my card, but when I went into the bank, my card was already there.

So, I got a new password, login details ect ect.

4 Days after I received my new card and changed all my login details, I received 3 "internet login messages" in two days' time again. I just called into the bank again and it seems no one am able to assist me in any way. I spent 37minutes on the phone, speaking to 3 different people, not able or willing to look into it. The one guy did not want to give me his name, and then said his name is George, but the refused to give his surname. This "George" then put me through back again to the ***** department, where I had to hold on, until I gave up and put the phone down.

This is extremely pathetic service from such a reputable Bank, who I have been banking with my whole life.

I expect a proper and urgent investigation into this , as I am no longer sure of my trust in Standard Bank and the people working for them.