CW
Chris W

1 reviews | Active since Jan 2011

27 Aug 2019, 16:12

***** and theft of my money by Standard Bank

On 2019/08/27 at 09H27 I received notification via e-mail that my Forex funds have been processed and transferred to my account. I checked my balance, and no funds were transferred. The forex reference number is IT19239ZA***. I phoned the forex division and enquired. They informed me that the funds have been transferred. I indicated that its not reflecting on my account, upon which the line was dropped. I called during the day 9 times and were kept on hold between 25 minutes to 40 minutes and then every time no reply and the line dropped. I reffered the matter to my Private bankers, yet even they can not give me and explanation at the close of business today!!!!!. I have debit orders that need to be honored and the private banker is applying for credit for me? THIS WHILE I HAVE ENOUGH MONEY INWARD!!!! I think that Standard bank FOREX division keeps the money so that Standard Bank can generate better forex exchange rates for themselves with their clients money and also generate interest withholding it from their clients.

In other countries and other industries taking somebody's money without their approval is CALLED THEFT. You hear that Standard Bank.

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Replies (1)
Standard Bank
Standard Bank's reply27 Aug 2019, 22:32
Official
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre